Privacy Policy

Who we are

What information we collect

We may collect and process the following types of personal data:

• Contact details – such as your name, email address and phone number.
• Vehicle details – such as make, model and registration when you submit a booking or enquiry.
• Booking information – preferred appointment dates, type of work requested and related notes.
• Technical information – such as IP address, browser type, device information and website usage data collected through server logs and analytics tools.
• Cookies – see our Cookies page for more information.

How we use your information

We use your personal data for the following purposes:

• To respond to your enquiries and booking requests.
• To manage and carry out work on your vehicle.
• To contact you about your appointment or any changes required.
• To maintain our business records and comply with legal or regulatory obligations.
• To operate, improve and protect this website.

Please do not send sensitive personal information through website forms unless it is necessary for your enquiry or booking request.

Some of our service providers may process personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

Legal bases for processing (UK GDPR)

We rely on one or more of the following legal bases under UK data protection law:

• Contract – processing is necessary to take steps at your request prior to entering into a contract, or to perform a contract.
• Legitimate interests – such as managing and developing our business, keeping records, and improving our services, where these interests are not overridden by your rights.
• Legal obligations – where we must retain certain records to comply with tax, accounting or other legal requirements.
• Consent – where you have given us consent to use optional cookies or similar technologies, including analytics cookies. You can withdraw your consent at any time through our cookie settings.

How long we keep your information

We keep your personal data only for as long as is reasonably necessary for the purposes set out above, and to meet any legal, accounting or reporting requirements.

• Enquiry and booking information may be retained as part of our customer and vehicle records.
• Invoices and related financial records are typically kept for up to 7 years in line with HMRC guidance.

After this time, data will be securely deleted or anonymised wherever possible.

Sharing your information

We do not sell your personal data. We may share limited information with:

• Trusted service providers who support our business, for example IT or hosting providers, under appropriate confidentiality obligations.
• Third-party MOT testing centres, where necessary to arrange testing on your behalf.
• Professional advisers, such as accountants, and authorities where required by law.

Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Object to or request restriction of our processing in certain cases.
• Request transfer of your data to another organisation where technically feasible.

To exercise any of these rights, please contact us at admin@eurocarandcommercial.co.uk.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully.

Cookies and similar technologies

For information about how we use cookies and similar technologies, please see our Cookies page.

Analytics

We use Google Analytics to help us understand how visitors use our website and to improve it. Google Analytics uses cookies and similar technologies to collect information such as pages visited, time spent on the site and interactions with the website.

• Analytics cookies are only set if you choose to accept optional cookies through our cookie banner.
• We have configured Google Analytics to anonymise IP addresses where possible.
• Analytics information helps us understand website usage and performance in aggregated form.
• You can change or withdraw your cookie preferences at any time through our cookie settings.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.